1.2 Service Center
1.2.1 Terms of Service
Service Items
Service Tenet
ProSense has always been adhering
to the tenet of "customer first, service first" and has established a
strong technical support and professional service team to provide users with a
variety of technical training and support, help them to choose and use the
products correctly and timely, eliminate the faults in use of them. At the same
time, through extensive collection of all kinds of fault information,
questions, comments and requirements in the process of after-sales service, we
continuously improve the quality of our design, manufacture and service, etc,
and provide users with high-quality products and services.
Service commitment
we guarantee that customers’
complaints will be timely responded to, and we will provide you with the most
professional and top-quality service experience.
Free service hotline:13510916915
1.2.2 Quality statement
Quality statement
Our enterprise has passed the certifications of ISO9001,
CE, RoHS. Each staff will continue their efforts and keep improving to actively
enhance the level of product technology, continuously improve the quality
management to ensure the product quality and achieve our commitment to you.
" ProSense solemnly promises that we will provide
high-quality and zero-defect products on time according to the requirements of
customers"
1.2.3 Warranty requirements
Warranty
time: except the products with special instructions in the manual, the
warranty period of all the products of ProSense is 12 months from the date of
delivery.
Warranty
provision: we are committed to change the nonconforming products free of
charge for the customers within the scope of the warranty period whose
performance, materials, and construction process is of flaws confirmed to be
caused by us.
Changing or Refunding Instructions:
1.We will not do any compensation for the nonconforming
products due to customers’ improper use, maintenance by themselves, impact and
wear, accidents or negligence, etc.
2.Our company will not be responsible for the changing or refunding of the products which have been stored in or exposed to the
environments not conforming to the product requirements, or removed, changed
without permission, operated wrongly or installed incorrectly as well as those
whose product codes are inconsistent, packaging and accessories are not
complete or damaged.
3.We will not do any compensation for the damage to
returned products due to incorrect packing in the process of transportation ,
4.Please wrap each returned product individually to avoid
damage in the process of transportation.
5.When returning the products, please indicate the
product models and relevant reasons in the attached files and clearly mark that
the returned products are nonconforming and of not any commercial value.
If you have any queries on the regulations regarding
our product warranty period, please feel free to contact us through the free
service telephone :13510916915
