Frequently Asked Questions

Q: Where do we ship to?
A: We ship anywhere to Europe, Middle East, Asia, Canada, US and almost every international countries. For more information, please go to our contact page ask our sales.

Q: How do we calculate the shipping fee?
A: Welcome your own freight collect account, or your forwarder, we have our long time cooperated forwarder as well. Competitive price, fast delivery and flexible pick up time.   

Q: How long does shipping usually take?
A: Sample order in 3days, Small order 5-7 working days, big order 20-25working days, like container order.

Q: Does CIY LED have office representative office in the world?
A: Yes, we have a sales representative in Germany. For more information, please refer to Contact Page.

Q: Can my forwarder pick up my order?
A: Yes, of course. For more information, please contact us.

Q: Do LED lights screw into standard household light sockets? 
A: Yes, LED lights are direct screw in replacements for household lights. You unscrew your incandescent light bulb and screw in your LED Light bulb. You do not need to redo your electrical system to use the LED lights.

Q: Do LED lights have a warranty? 
A: Yes, the LED lights are warranted for a period of usual two to three year, but they can last a lifetime!

Q: What is the difference between white, cool white and warm white?

  
A: 

Q: Do LED lights generate heat? 
A: LED lights generate very little heat. They are ideal for kitchens, dens, offices, or anywhere you are working in close proximity to a standard light bulb. That is why LED Lights are so energy efficient.

Q: Does CIY LED Lights work with dimmer switches? 
A: Yes, some LED lights will work with dimmer switches. Dimmer switches type like the TRIAC (Leading Edge Dimmer, Trailing Edge Dimmer),DALI,0-10V,1-10V,PWM,DMX type, some works well with Lutron, Clipsal, C-bus, ABB, Leviton, Schneider etc., which all are compatible.

Q: Can LED lights be used in the outdoor weather such as rain, snow, cold, heat?
A: Yes, most waterproof LED lights can be used outside all season. The LED light bulbs are IP65, IP66 CE and/or UL listed for indoor and outdoor use.

Q: What is a single circuit LED light? 
A: A single circuit has one brightness level and is commonly used for turn signals or lights that go on and off.

Q: What is a dual circuit LED light? 
A: It’s an LED light that will operate in both a dim and bright light mode creating two contrast levels. The dual circuit LED lights are used for tail lights and brake lights.

Q: Should you match the LED light to the lens color you have? 
A: Yes, your LED light should be the same color as the lens you use.

Q: Does the automotive lens reduce the LED Bulb light output? 
A: Yes, the lens can reduce the LED light emitted from the LED Bulb

Q: What is the difference between indexed and non-indexed? 
A: Indexed means that the base has offset bayonets, non-indexed means the bayonets are the same.

Q: Do the reflectors affect the light from the LED light like wall washer? 
A: Yes, they can affect the light evenness and light pureness, light spot etc. a good and professional optical lens should make the light be even and elegant, no spot or color temperature drifted.