China unmanned store community standards published norms food safety, after-sales service

2017-11-04 08:39:19

      China news agency, Beijing, November 3 (Reporter Du Yan) The China Chain Store & Franchise Association released the corporate standard "Guide to Unmanned Operational Operations" for the first time on the 3rd to regulate the operation and management mode, product safety, food safety and after-sales service And guidance.
The Guide defines the unmanned store, that is, in the absence of human intervention, the use of things, artificial intelligence, big data and other technical means, automatic completion of the sales process of goods can also be based on store conditions automatically provide paid or gratuitous service retail stores, may operate directly, franchisee, commissioned by the management or other means of conducting business activities.
      How to protect the safety of goods, especially those involved in food safety? "Guidelines" said unmanned stores should be regular and irregular inventory of goods, to avoid non-normal causes of commodity safety hazards. In particular, a sound food safety management system should be established, archives should be made of related records, and regular checks and self-correction work should be carried out. Risk prevention and control systems should be established in advance, during, and afterwards. For any food safety complaints, incidents Have a detailed emergency plan.
     What happens when a consumer dispute occurs? "Guidelines" clearly, unmanned stores should be posted service personnel contact telephone number or contact information for customers to contact at any time; the establishment of complaints hotline and express contact information in the shop; consumer complaints, should be in accordance with relevant state laws and regulations Processing; returnable, and in accordance with the provisions of relevant laws and regulations, formulate the corresponding goods return system, according to the relevant provisions of the request to establish the return process, and express consumers. In addition, should set up a special return department to deal with the problem and so on.
     The Guide also makes special mention of the contents of unmanned stores and encourages enterprises that operate unattended stores in China to meet the basic operating conditions of unmanned stores to submit their records.