The first social security center set up to help eliminate the phenomenon of passing the buck

2017-11-03 15:53:28

      BEIJING, Beijing, November 2 (Reporter Du Yan) For the first time I do not know the process of social security business, self-service do not know where to start ... Today, the first social security center in Beijing Dongcheng District, Social Security Bureau officially inaugurated, Dongcheng District The Social Security Center has also become the first agency in Beijing that has an independent social security service and will officially launch the "integrated teller system" service mode in January 2018.
      This reporter has learned that the establishment of a helper center aims to help those who handle social security business for the first time, for less experienced social security operations, can not accurately grasp the social security requirements, can not be smooth use of self-service equipment, insurance units handled People and insured people handle social security business, so as to optimize the service level and improve the satisfaction of clients.
After the center was set up, it had an independent window in the social security center. By integrating the current "integrated teller" window function and following the working principle of the first asking accountability system, it provided guidance, guidance, consultation and self-service for the masses and effectively guided Mass Social Security business management, improve work efficiency.
      Among them, the guide service is mainly targeted at ordinary service objects in the special service crowd, such as senior managers, disability manager; for normal business difficult business managers, such as the first manager, a settler, by providing "Face-to-face" and "one-to-one" guide services to help clients get a complete business process, fill out the relevant business forms, organize the materials needed to handle the business, to help clients achieve a single business at one time.
      Guidance service is to provide service for those who are in need of assistance, complex or multi-service type, provide application guidance service, provide preliminary information, sort, and count the materials for the handling window, and improve the handling efficiency of the integrated teller and avoid After waiting for the client, due to lack of information and unable to handle the business situation.
      Counseling service will provide the service to solve the difficult problems of service, and help clients determine the type of business and processes. At the same time, a unified social security knowledge base will be set up based on the prior settlement of the situation, and all kinds of common and difficult problems will be summarized and recorded in the knowledge base in order to achieve the unified response caliber and the effect of "constant staff rotation."
      Self-service can help clients to use social security payment record inquiries, enterprise software and other self-service area of the relevant equipment to enable rapid completion of business operations.
      This reporter has learned that the "integrated teller system" relied on by the Center is planned to be officially launched in January 2018 and the social insurance business will be integrated into a "2 + 4 + 8" mode of operation. "2" refers to the two principles of work. One person and one person conclude the case at a time. One person is involved in multi-tiered operations. "4" means the four handling regions, namely fund collection area, fund payment area, individual account area and integrated service area , Respectively, located in the hall east, south, west and north sides; "8" that the eight types of business, in accordance with the business authority and system settings will be all foreign business division of the type of business, involving more than 2,000 business points.
      The person in charge pointed out that the helper center will clarify the division of responsibilities and eliminate the prevarication by implementing the service commitment system, the one-time notification system and the time-limited office system, so as to further improve the service quality and enhance the satisfaction of clients.